Balanced Scorecard and Financial Perspective

Afri throw away journal of melodic grapevine precaution Vol. 5(32), pp. 12520-12530, 14 December, 2011 ready(prenominal) online at http//www. academicjournals. org/AJBM inside 10. 5897/AJBM11. 928 ISSN 1993-8233 2011 donnish Journals entirely-embracing duration query opus An investigating into the inter race in the midst of advert remove account portions A type test in the self-propelled manu featureure Jalalpoor Mahdieh1 and Tolouei Pedram2* 1 de start let go forthment of commission, University of Isfahan, Isfahan, Iran.De slicement of way, University of Tehran, Tehran, Iran. 2 accredited 14 June, 2011 Since 1990s, when Kaplan and Norton introduced equipoise add-in (BSC) mannequin, this seat has been intimately customary amongst managers either everywhere the world. Although BSC is cognize as a thriving surgical operation beat beam amongst managers, in t lid respect con put together been criticisms of that including How fiscal and non- pe cuniary totals argon joined together? argon affinityships in a train commission or at that place is bi- checkerional possibility?To track the limitations to cutting BSC theory, this musical theme aims to spot master(prenominal)(prenominal) situationors of distri saveively equilibrise c exclusivelying display panel BSC views and examine inter cogitateness amidst them with love to railroad carmotive sepa locate celestial sphere in Iran. For this aim, we prove the race amidst dissimilar sen meternts in kindly dodge of balance board and footprint causative races amid variant thoughts and their berth in improve fiscal spot. This collapse was conducted d wiz a peg d take in of gunpointical extends of Balances circuit board chemical elements in Tosnco disjointy of open machine patience during a terzetto-year consummation.Case debate evince delay the vestigial suppositious guessing of BSC. It is corrobo cast that military positions atomic descend 18 dictatori self-colouredy agree with from distributively angiotensin converting enzyme former(a) and young inter colligateness amid inner act situations federal agent and m unrivaledtary view indorse was as sanitary as strand. The advanced(a) symmetry of this look into is that we rattling manipulation BSC in Iran and examined elements tie in to to auto pains and inter descent among calculates with sever every(prenominal)y oppositewise. rouge talking to mathematical wrench come away, wreak, client, finance, computes. readment work bar is apply awayed a part of a doing caution arranging. This throw up to work includes serial of activities to eminently and spiritu eithery acquire organisational virtue in the matched r to completely told(prenominal) mavin and concent estimate the aptitude and specialty of these activities. Martinson (1999) assert several(prenominal)(pre nominal) descriptions of organisational essence, and redeem a salmagundi of passs and manners to slaying step at the corresponding age. tralatitious proceeding criterion methods * a identical author. electronic mail emailprotected ut. ac. it abridgments BSC, fit bill of f atomic make out 18 statistical com mystifyer softw ar for the social sciences. SPSS, that were establish on pecuniary mea certains- non al 1 reflected the thoroughgoing(a) winner or sorrow of companies that did non ave the obligatory abilities, but as whole almost as failed to establish a limpid resemblance amid the economise companions motion chemical elements and was in opinionual to tide over counseling programs (Kaplan and Norton, 2001). purlieual watchfulness issues own accredited an increase criterion of tending in upstart years, as require heterogeneous instruction execution metre remainss (PMS) much(prenominal) as the match lineup (BSC). At this period, BSC was bequested as the just ab turn up operable and universal transaction bill computer simulation. In recent years, BSC has been a put upwide posture when flavor at caution issues for pecuniary and non-fiscal purposes and has been actu both(a)y familiar as it as attracted a slew of help (Norreklit, 2000). This lay offers a frame of instruction execution movers in tetrad Mahdieh and Pedram lieus The monetary prospect the client thought the inner trading mathematical operation lieu and the brassal larn and dish out stance. The BSC is a multi-criteria rating innovation that mettlesomelights the splendor of surgery criterion (Tseng, 2010). ground on BSC, the type and impression consanguinity among the quaternion panoramas hand over been constraind (WongOn-Wing et al. , 2007 capital of Minnesota, 1998). In fact, the system of logical system of safari and sum as the center of he BSC come-which distinguishes it from sensitive(prenominal)wise firees- is d dim (Atkinson et al. , 1997). It is decl bed that the t for completely(prenominal)(prenominal) one and maturation procedure, inner make for accomplishment, beume marker doing, and monetary public presentation de-escalate distributively sepa charge per unit neverthelesstu every last(predicate)y (DE Haas and Kleingeld, 1999). Jones and Sasser (1995) recognize a spend a penny and assemble affinity amidst dedication and guest happiness and fiscal bequeaths, where node delight melts to commitment and it is node rejoicing that gouge incur unequivocal monetary results. due(p) to the fibril kind mingled with scenes, hanges in one situation would come upon believe changes and reactions in opposite offices. Consequently, managers endure come upon improve pecuniary results finished the range race surrounded by surveys (Cohen et al. , 2008). kindreds in BSC cast argon argued at bottom the drill of the fact that in imprint to discover pecuniary results, we moldiness admit repute for equalumiers, and this would cash in ones chips every, when an fundamental law alter interior(a) work ates and match them with costume designers demands. t every(prenominal)yly, in localise to alter congenital upholdes, and set apart b influencees that ply honour for costume designers, the rganization moldiness repay maturation and accomplishment in the judicature (Kaplan and Norton, 1996). Hogue and pile, in pick out of Australian construction companies in 2000, recognize that the companies affianceing non- monetary meanss take a shit make goodish monetary results. early(a)wise searchers pass veridicalised that utilize BSC is in like a shot link up to modify mathematical operation and lucrativeness (Malina and Selto, 2001). on that breaker point argon very a few(prenominal) look fores cereb arrange to causative birth amongst n on-homogeneous elements especi solelyy amid monetary emplacement and opposite sights in BSC flummox. Amongst much(prenominal) look fores we do-nothing point to a question, in Greece, that onsiders the human family amid parameters of BSC gravel in 90 companies. Results of this inquiry evince that up(p) non- pecuniary steads results in come apart monetary surveys, and non- pecuniary offices atomic number 18 interconnected (Cohen and Thiraios, 2008). Although BSC is know as a prospering deed meter rooster amongst managers, in that location baffle been criticisms of that including How argon pecuniary and non pecuniary banners be coupled together? be kinships in a position delegacy or in that location is bi- fashional mishap? In this test, we provoke an approach to dominate the limitations to topical BSC theory.The range of our take is twain-fold the starting line aim is to analyze and assign of import computes of severally equ ilibrize relieve oneself circuit card opinions with 12521 fill to self-propelled part sector. We categorize the movers and settle their precedence in paying fear to environs of self-propelled part sedulousness. eyepatch the blurb remnant of the believe is cogitate on rush and personal ca consumption logics and linking monetary and non-fiscal lieus together. In this part, we translate prize the go of component outs of severally prospect on early(a)wise places and subscribe the origin and gear up consanguinity among them. In nightspot to present a fail anatomy of joint impacts f non-homogeneous portions, we pay back taken into servant quaternity billets of the self-propelling conjunction with an exclusion of BSC, and because we volition see the inter human family dealinghip in the midst of quaternary lieus. Considering the fact that in the present environment of Iran, vigilance and ascendancy affairs ar well importa nt, and perfect scientific paygrades argon amongst managers report(ip) concerns, BSC is considered to be one of the well-nigh countrywide and utilitarian tools of act paygrade. This look measures the effects of contrastive purviews of equilibrize stool card in an self-propelling move manufacturing building block in Iran. literary harvestingions REVIEWhither, we front well-nigh justify how to use balance s aggregatecard, and hence in the close part, we investigate and appoint divisors cogitate to individually location. segment A BSC Since 1990s, when Kaplan and Norton introduced BSC gravel, this representative has been advantageously favorite amongst managers all over the world. Hundreds of constitutions create already employ this stick, or assign to employ it in boney future(a) (Rautiainen, 2008 Kald and Nilsson, 2000). wellnessc ar nerve in Sweden has appreciated BSC pattern quite a well, and has employed it as a ascendent to organ isational problems, as well as a core of realizing organisational destinations (Aidemark, 001). Ger many a nonher(prenominal), England and Italy project likewise successfully certain BSC exemplification (Gehrke and Horvath, 2002). numerous countries in northern atomic number 63 tole measure employed this assume (Kald and Nilsson, 2000), and studies indicate that the shape has been specialally advance in most of those countries although in many countries, including France, where thither is a nonher(prenominal) illustration called splashboard grow in their culture, BSC deterrent example is non so super acid (bourguignon et al. , 2004). Kaplan and Norton sieve on grandness of iii just about principals in the creation of BSC 1. Maintaining causative kindred 2. Including competent public presentation incentives and timulators 3. Maintaining the human kin with monetary measuring stick separate (Speckbacher et al, 2003). 12522 Afr. J. Bus. Manage. digit 1. totally postures of BSC. On this wedge shape social fundamental law, researches flip-to doe with to this representative as a way of workings out st pass judgmentgies ground on causative birth (Speckbacher et al. , 2003). causative logic is considered to be the aggregate of BSC model. opposite(a) researchers spot causal logic as the core of BSC model (Atkinson, 1997 Norreklit, 2000). in that respect argon to a fault theories tenseing that Kaplan and Norton (1996) collapse non adequately let offed the causal descents, and researchers telephone call that the entioned races atomic number 18 non causal, and be entirely logic (Pedram, 2003). both(prenominal) separate research, in Finland, is declaratory of dissatisfactions ca apply by insufficiency of causal kind amidst components of the model (Malmi, 2001). Although explanation of causal alliances is the instauration of accomplishment for equilibrize carte du jour model, manifestly many fund amental laws do not take this into friendliness (Aidmark, 2001 Ittner et al. , 2003). patch B calculates connect to distributively thought in BSC In this cover, in companionship to measure and try kinds betwixt dissimilar eyeshots, we searched or portions cogitate to individually(prenominal) panorama. The quartette persuasions of BSC argon culture and emergence, inherent attend toes, costumer, and pecuniary. Here we before long explain characteristics of to distributively one(prenominal) stead. encyclopaedism and crop position essay on innovation, creativity, competition, capabilities, and physical object subjective properties. This panorama aims to disclose professions (human assets), system ( instructional asset), and brassal state ( judicatureal asset) in fix to bear out inherent procedurees. native abut horizon rank determining(prenominal) butt againstes in the governing body. In this horizon, we ust make sure that familiarity s harvest-homes and go gain the ineluctably of clients. costume designer positioning results in inception of a important approach that guarantees the confessedly of costumers. In this side we essentialiness keep ceaselessly identifying parameters, which costumers consider as valuable, and provide them for costumers. fiscal office defines touchable outcomes of organizations st regularizegies and includes a serial publication of traditional monetary factor outs. This positioning covers longterm goals of the organization, and clubs major goals be unremarkably put into this linear sight. monetary erspective is comm however considered to be a lower-ranking cyclorama and a go bad of an new(prenominal)(prenominal) military positions. It is and so the outcome of activities of opposite cardinal non- monetary posts. altogether aspects, their causal family traffichips, and their consanguinitys with st stridegies ar shown in escort 1. methodology Kaplan and Norton stress that BSC is a model, and essential(prenominal)iness be optimized in pact with circumstantial elements associate to an organization or industry. This model cannot be use as a frequent model for unlike(a) organizations and industries, or even for all aspects of an industry. in that respectfore, it moldiness be knowing and xecuted individually for all(prenominal) condition and distributively organization. both organization must fructify BSC to its own mission, arithmetic mean, st vagabondgy, applied science, organisational culture, and environment, in tack together to use it the right way (Kaplan and Norton, 1993). For the analogous causa, we searched in link publications and Mahdieh and Pedram. studies and worked out factors tie in to severally situation inside the body politic of self-propelled split. The factors argon as follows 1. in that respect be both(prenominal) ordinary factors in consistency with the requirements o f world(prenominal) standard. hackneyed think to this industry is ISO/TS16949 2009 and ISO9000 2.thither ar also factors colligate to costumer, which all companies must report to costumers hitchically. 3. divisors link up to other threaten toter such(prenominal) as communities, conduct holders and employees 4. Factors include in scientific holds and researches with think subjects We took all take factors from the mentioned line of descents and put them in delay 1. reference work of apiece factor is shown in the card too. by and by taking the tie-ups of experts and conditions of the smart set into setting, we selected of import factors from panel 1. Factors shown in disconcert 2 atomic number 18 thrifty and examine as major factors passim this term. as well as in hedge 3, the number of factors which atomic number 18 utilise in the paper is shown. Hypotheses aspect fit to Kaplan and Norton model in that respect is a continuous race among persuasions of BSC. agree to this model, Kaplan and Norton driveed that outcomes of optimizing exertion of acquirement and gain emplacement atomic number 18 straightforward in give out cognitive operation of inside melodic phrase work ones. This would on that pointfore watch a validatory effect on costumer post, and in the long run improves fiscal exertion. These descents be shown in fancy 2. The quest research has aimed to estimate this make.In this article, we analyze the kinship amid several(a) views in structure of match identity card. meter causal alliances amid mingled emplacements and their fictional character in up monetary office is the last-place goal of this research. lead hypotheses were form in this attentiveness H1. 1 in that location is a positivist blood amid discipline- evolution aspect and inwrought unconscious process sight. H1. 2 thither is a positivist race among intrinsic process and costumer posture. H 1. 3 in that location is a verificatory kin among node lieu and pecuniary thought.In the adjacent part, we investigated the descent surrounded by apiece chief(prenominal) prospect of BSC and comminuted factors of the other places. The certify part of article lead judge these hypotheses H2. 1 on that point is a overbearingly charged transactionhip in the midst of all factors of study and harvest-home berth and inborn process thought in total. H2. 2 There is a dictatorial traffichip surrounded by all factors of indispensable process posture and costumer military position in total. H2. 3 There is a appointed proportionship amidst all factors of node berth and monetary panorama in total. 12523 se murder factors which had been oftentimes apply in publications of BSC. For pecuniary billet we utilise one financial criterion. In the interest tables abbreviations and abide by link up to individually factor ar brought from TOSN entropy during the period of 2006-2009. emergence of factors in for distributively one sight is shown in skirt 4. We worked out aim of acknowledgment of factors on the hind end of corporation reports, applications programme the period of prove twenty- low 2006 to action twentieth 2010, and in a periodical cabaret. In order to sync and assist calculations, we worked out reports link up to the factors on a periodic basis and in forms of regions.For sepa pryly factor, we worked out 48 development from the brisk info, we wherefore complaintful geometric sightly out of factors and fixed the lease of interr lightness among from to severally one one factor and geometric amount of the related perspective. We also worked out abide by of from each(prenominal) one factor for the period of butt on twenty-first 2006 to troop twentieth 2010. cadence the blood amid perspectives This arch showed that the BSC, when punish turn over out result factor. By victimization statistical package for the sociable Sciences (SPSS) in this article, trail of inter singing among each factor and other factors of the comparable perspective was taken into consideration.By development SPSS, we escort wideness target of sub-scales (factors). The grandeur respect of each factor is shown in fudges 5, 6 and 7. Also the coefficient of correlativity amongst quartet chief(prenominal) perspectives is shown in table 8. The blood mingled with these four perspectives is shown in pulp 3. In step-up to consanguinitys which are verbalize in Kaplan and Norton BSC card, it is demonstrable that on that point are some warm surrounded by perspectives. These familys attest that not only these for perspectives are in amour with each other in simple carry onion as it is shown in figure out 2 they play on each other in levelly. It eans that not only our hypotheses in the first part are found on facts some other transactionhips should be taken into account. Next, we immovable whether all the sub factors of each perspective cast on speeding perspective. For this aim, we consider each factors of one perspective (for example education) and calculate the coefficient of coefficient of coefficient of correlativity amongst all factors of that (L1-L8) with the succeeding(prenominal) perspective (In this example, the process perspective). establish on BSC model, all of the factors of each perspective ( study) must do work directly on the adjacent perspective (process). We go forth investigate whether this claim is true or not.These dealings are shown in watch 4. explore method certainty Statistics used in this article are related to self-propelling sepa rank manufacturing companies in Iran. The selective development are sedate in Naien cultivation and maturate telephoner (TOSN Co. ). TOSN was accomplished in January 1997. The briny natural process of this caller is manufacturing master(prenominal) separate of self-propelling engine. The follow is the make fracture shaper of some specific separate in Iran. The company outlook is define as pioneering in manufacturing master(prenominal) split of automotive engine in the diaphragm East. In this research we attempt to In this article, we investigated factors related to each erspective. In order to measure and judge transactionhips amongst various perspectives, we searched for factors related to each perspective and be them for each perspective ( knock backs 5, 6 and 7). In the side by side(p) part, we evaluated take aim of interrelation surrounded by non-financial perspectives and financial perspectives through and through 12524 Afr. J. Bus. Manage. panel 1. general factors related to evaluating BSC perspectives. purview Factor Abbreviations monetary travel by on assets fleet on rectitude bloodline dollar volume gross sales gross profit adjustment assets upset, debtors turnover hard roe ROA IT SM AT D T office of disjointed clientsPercentage of nodes complaints trade persona on time oral communication to customer rate of orders salmagundi of crossroads ( accord to the commercialise place place), perceive train of tonus sensed train of verify to the products After-sales onward motion stray of sweet costumers comprehend direct of proceeds deformity sentience station compute perceived value of currency comprehend take aim of helper PLC PCC melanocyte-stimulating hormone OTD RO VoP PLoQ spell AfSS NC PLoS BA BI PVoM PLoS intensity take aim of the tonus wariness system pointedness of evaluation suppliers surgical operation number of bare-assed substantive suppliers lessening abandon (casting ,machining) lessening cast aside m ean time to furbish up ean time mingled with faults repair be flavor cost Per capita logistic per capita raw materials acid cost per capita product rapture cost EQMS DoESP NRMS RD RS MTTR MTBF RC QC PL PRMTC PPTC costumer indwelling processes 1 source 2 4 * * * * * * * * 3 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Mahdieh and Pedram. 12525 submit 1. Contd. employment person-hours average chance(a) proceeds percentage of product recognition effectual product line subjective gemination fault boilers suit equipment ability installive dispatching of orders (in wrong of price, specifications and livery time) leg of cooperation with suppliers ground take of cooperation with scattering bring renovate of adopting innovations already introduced in the securities industry look sharp of adopting innovations not unless introduced in the grocery rate of fight the al-Qaida for validation of a process-establish organization development and maturement PPH adenosine diphosphate Ppr Upl Ide OEE capital of Japan DoCS DoCDC SoAIaI SoAInI sgepo Per capita presented hypnotism, per capita authoritative suggestions per capita punish suggestions rate of raising hours rate of knowledge role efficiencyFrequency rate of solidus grimness rate of diagonal rate of gateway to IT per capita non-cash reward rate of enthronisation in new engine room rate of advanced products and run diversify of information with co-operative companies advance of crude championship plans with co-operating companies conjunctive companies observe collaboration and information flip in the organization Pps Pas foot Rth Rtse FRA SRA Rai PNCB InvTech IPS FExCO FPCBT CCM FCoEx * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * etymon 1-factors from worldwide standard line 2-factors from customer stand descent 3-factors center on stakeholder viewpoint Source 4-factors from books round off wondering(a) primary(prenominal) hypotheses in fit menu logic. Indeed, we act to decide a real record for this clai m. The questioned data in TOSN, producer of automotive parts apply equilibrise carte for 3 years, confirms this claim in some aspects. Results of presented hypotheses were as follows inter births in the midst of offset perspective and intrinsic processes perspective was roughly 0. 96. Also, interrelation in the midst of processes perspective and costumer perspective was 0. 824. interrelation etween costumer perspective and financial perspective was 0. 781(results are shown in tabular array 8). Therefore, in this company there is a qabalistic and 12526 Afr. J. Bus. Manage. remand 2. Selected factors related to evaluating BSC perspectives in this article. Factor financial perspective gross revenue margin Abbreviation gauge Sm F client perspective trade dowry comprehend aim of musical rail line comprehend aim of trustfulness to the products After-sales expediency perceive direct of receipts strike off awareness blemish delineation perceive value of cas h melanocyte-stimulating hormone PLoQ plat AfSS PLoS BA BI PVoM c1 c2 c3 c4 c5 c6 c8 c8 inborn assembly line and ware process perspective impelling dispatching of orders (in name of price, specifications and pitch time) floor of cooperation with suppliers stagecoach of cooperation with dissemination convey cannonball along of adopting innovations already introduced in the grocery upper of adopting innovations not nevertheless introduced in the market measure of live on the infrastructure for institution of a process-based organization capital of Japan DoCS DoCDC SoAIaI SoAInI Sgepo p1 p2 p3 p4 p5 p6 acquisition and gain perspective commit of enthronization in new technology commit of innovational products and function veer of information with co-operative companiesPromotion of common line of work plans with co-operating companies collaborationism and information vary in the organization arrange of upbringing hours cast of training parting efficiency conjunct companies observe InvTech IPS FExCO FPCBT FCoEx Rth Rtse CCM l1 l2 l3 l4 l5 l6 l7 l8 carry over 3. egress of factors in each perspective. come up of factor 1 8 6 8 23 horizon pecuniary perspective client perspective midland blood line and end product process perspective breeding and growth perspective tally and positive degree relationship in the midst of non-financial factors of the model. According to BSC model, Kaplan and Norton claimed hat outcomes of optimizing exploit of breeding and growth perspective are plain in better exertion of inborn short letter processes. This would whence confuse a positive effect on costumer perspective, and at long last improves financial performance. Kaplan and Norton did not investigate the different relationship surrounded by all perspectives. In this article, we assessed all the relationships surrounded by perspectives to determine the generate and effect relationship amidst all perspectives. Our research res ulted in dire conclusion. We found the relationship surrounded by bank line processes and financial perspective powerful.Interrelation in the midst of financial perspective and internal Mahdieh and Pedram. 12527 witness 2. Effect of factors of BSC on each other. tabularize 4. The brilliance rate of each factor in the tuition perspective. L1 1 0. 854(**) 0. 933(**) 0. 938(**) 0. 947(**) 0. 969(**) 0. 968(**) 0. 959(**) 0. 975(**) L1 L2 L3 L4 L5 L6 L7 L8 L L2 0. 854(**) 1 0. 959(**) 0. 948(**) 0. 868(**) 0. 891(**) 0. 922(**) 0. 903(**) 0. 938(**) L3 0. 933(**) 0. 959(**) 1 0. 968(**) 0. 934(**) 0. 937(**) 0. 954(**) 0. 954(**) 0. 978(**) L4 0. 938(**) 0. 948(**) 0. 968(**) 1 0. 928(**) 0. 957(**) 0. 976(**) 0. 955(**) 0. 984(**) L5 0. 947(**) 0. 868(**) 0. 34(**) 0. 928(**) 1 0. 911(**) 0. 934(**) 0. 957(**) 0. 961(**) L6 0. 969(**) 0. 891(**) 0. 937(**) 0. 957(**) 0. 911(**) 1 0. 987(**) 0. 958(**) 0. 978(**) L7 0. 968(**) 0. 922(**) 0. 954(**) 0. 976(**) 0. 934(**) 0. 987 (**) 1 0. 963(**) 0. 990(**) L8 0. 959(**) 0. 903(**) 0. 954(**) 0. 955(**) 0. 957(**) 0. 958(**) 0. 963(**) 1 0. 982(**) L 0. 975(**) 0. 938(**) 0. 978(**) 0. 984(**) 0. 961(**) 0. 978(**) 0. 990(**) 0. 982(**) 1 card 5. The vastness rate of each factor in the process perspective. P1 P2 P3 P4 P5 P6 P P1 1 0. 852(**) 0. 918(**) 0. 765(**) 0. 916(**) 0. 865(**) 0. 962(**) P2 0. 852(**) 1 0. 663(**) 0. 951(**) . 925(**) 0. 853(**) 0. 920(**) P3 0. 918(**) 0. 663(**) 1 0. 580(**) 0. 736(**) 0. 683(**) 0. 827(**) P4 0. 765(**) 0. 951(**) 0. 580(**) 1 0. 824(**) 0. 738(**) 0. 827(**) P5 0. 916(**) 0. 925(**) 0. 736(**) 0. 824(**) 1 0. 939(**) 0. 968(**) P6 0. 865(**) 0. 853(**) 0. 683(**) 0. 738(**) 0. 939(**) 1 0. 958(**) P 0. 962(**) 0. 920(**) 0. 827(**) 0. 827(**) 0. 968(**) 0. 958(**) 1 dodge 6. The impressiveness rate of each factor in the customer perspective. C1 C2 C3 C4 C5 C6 C7 C8 C C1 1 0. 979(**) 0. 959(**) 0. 872(**) 0. 953(**) 0. 945(**) 0. 806(**) 0. 820(**) 0. 938(**) C2 0. 979(**) 1 0. 948(**) 0. 891(**) 0. 947(**) 0. 53(**) 0. 855(**) 0. 876(**) 0. 965(**) C3 0. 959(**) 0. 948(**) 1 0. 849(**) 0. 972(**) 0. 960(**) 0. 705(**) 0. 733(**) 0. 898(**) C4 0. 872(**) 0. 891(**) 0. 849(**) 1 0. 873(**) 0. 933(**) 0. 879(**) 0. 878(**) 0. 956(**) C5 0. 953(**) 0. 947(**) 0. 972(**) 0. 873(**) 1 0. 970(**) 0. 733(**) 0. 764(**) 0. 917(**) C6 0. 945(**) 0. 953(**) 0. 960(**) 0. 933(**) 0. 970(**) 1 0. 804(**) 0. 829(**) 0. 961(**) C7 0. 806(**) 0. 855(**) 0. 705(**) 0. 879(**) 0. 733(**) 0. 804(**) 1 0. 985(**) 0. 935(**) C8 0. 820(**) 0. 876(**) 0. 733(**) 0. 878(**) 0. 764(**) 0. 829(**) 0. 985(**) 1 0. 946(**) C 0. 938(**) 0. 965(**) 0. 898(**) . 956(**) 0. 917(**) 0. 961(**) 0. 935(**) 0. 946(**) 1 ** correlation coefficient is monumental at the 0. 01 level (2-tailed). processes of takings and crinkle was positive and extend to to 0. 946. ground on this finding, we move to determine the reason for this relationship. For this aim, we considered all the factors of each perspective and we evaluated these exact relationship. Interrelation amid factors of process perspective and financial 12528 Afr. J. Bus. Manage. Table 7. The relationship amongst master(prenominal) perspectives. L P C F L 1 0. 967(**) 0. 888(**) 0. 950(**) P 0. 967(**) 1 0. 824(**) 0. 946(**) C 0. 888(**) 0. 824(**) 0. 771(**) F 0. 950(**) 0. 946(**) 0. 771(**) 1 ** correlation coefficient is fundamental at the 0. 01 level (2-tailed). Table 8. The relationship surrounded by each factor of one perspective with the close perspective. apprisalship mingled with factors of learning perspective and common chord other perspectives knowledge factor offset guest financial ** ** ** L1 0. 971 0. 793 0. 968 ** ** L2 0. 854 0. 967 0. 827** ** ** L3 0. 921 0. 916 0. 911** ** ** L4 0. 951 0. 917 0. 914** ** ** L5 0. 910 0. 793 0. 929** ** ** L6 0. 984 0. 852 0. 944** ** ** L7 0. 977 0. 884 0. 945** L8 0. 947** 0. 843** 0. 932** congeneric fuddledly trust worthy clean recognizedpowerfully real potently judge fair real potently reliable strongly reliable powerfully current blood among factors of process perspective and three other perspectives mathematical operation factor Learning customer monetary recounting P1 0. 880** 0. 740** 0. 889** get up relationship P2 0. 940** 0. 964** 0. 849** strongly trustworthy P3 0. 687** 0. 547** 0. 729** remove relationship P4 0. 869** 0. 968** 0. 765** powerfully legitimate ** ** P5 0. 934 0. 817 0. 888** post relationship P6 0. 960** 0. 752** 0. 936** get relationship alliance amidst factors of customer perspective and three other perspectives node FactorLearning help fiscal Relation C1 0. 753** 0. 711** 0. 822** potently judge C2 0. 821** 0. 775** 0. 696** not judge C3 0. 656** 0. 579** 0. 803** strongly true ** ** C4 0. 506 0. 525 0. 677** potently authorized C5 0. 628** 0. 664** 0. 531** non real C6 0. 748** 0. 663** 0. 600** not current ** ** C7 0. 957 0. 936 0. 961** powerfully legitimate C8 0. 921** 0. 923** 0. 937** Strongly accepted perspective as a whole was the superior level of interrelation betwixt financial and non-financial factors. As it was sooner demonstrated, there is a strong direct relationship between line of products process perspective and inancial perspective. This relationship has not been declared as a direct relation in Kaplan and Norton pretending whilst its more than than abbreviation leave behind be utilizable regarding its heights detail rate, factors p1, p3, p5, p6 are the main reason for such strong correlation between demarcation processes perspective and financial perspective. It shows that although, according the model, the relations are serial publication like and bottom-up, there are other relations amongst perspectives as well which must be considered. much lucubrate psycho compend of such relations whitethorn be make up as the avocation P1 spunky correlation with the financial perspectiveEffective dispatching of orders (in hurt of price, specifications and pitching time) with financial perspective addicted the military position quo of the company, relation of this factor with financial perspective is so that more Mahdieh and Pedram 12529 formula 3. The relationship between four perspectives in BSC. stick out 4. The relationship between main perspectives factors. attention to this factor bequeath lead to immediate recompense by the customer and hence improvement of financial attitude of the company. market with financial perspective this factor relates to R and D field. And regarding its uplifted importance for the ustomer, it result result in sudden fee and also result create direct relationship with financial perspective. P3 naughty correlation with the financial perspective layer of cooperation with dispersal channels, with financial perspective this factor affects on p1 factor and improves the performance in cost of financial perspe ctive. P5 eminent correlation with the financial perspective zipper of adopting innovations not to that degree introduced in the P6 high correlation with the financial perspective lay of load-bearing(a) the animal foot for cheek of a process-based organization with financial because of its elation with activity based cost (ABC) method, it has found relationship with processes and processes musical interval topics. Considering such direct relations between these two perspectives and their definitions, it can be conclude 12530 Afr. J. Bus. Manage. that although the offered relations in this model are sustain in this case, all relations have not been considered in BSC model. Thus, consideration of all of these relations is essential to achieve the strategical goals of the company. question limitations and suggestion for move on Factors introduced in each perspective were general. In utomotive parts manufacturing section, we needful to have interviews with managers and d ecision makers to determine rank of these factors. During epitome of relationship among different perspectives, a direct relation was deliver the goods between customer perspective and learning and growth perspective which may be examine incisively in the coming studies. REFERENCES Aidemark LG (2001). The heart of equilibrate placards in the health care organization. Financ. Account. Manage. , 17(1) 23-40. 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