Implementing Change Paper Essay Example for Free

Implementing Change Paper Essay Introduction Managers have to bring changes into a company because some of the old ways of doing order or working with employees need to change. The manager responsibility is to make sure the changes which the company is implementing are done at a right pace and all the employees know the reason for the change. Some people at an organization are use to one way and not want to settle for anything they are not use to. It is up to the manager to change the minds of the individuals who do not want to make the change. The manager has to show the older way of the company is in need of change and if they do not change, it will make the organization lose clients and the work they use to do is much slower than everyone else who are doing the same work. Individuals often refuse to accept adjustments, in spite of sign that modification frequently change for the better for persons who are influence. This struggle to adjust makes dispute for individuals in leadership spot. To successfully execute a modify arrangement, manager require to obtain a dynamic position in the modify method. Choosing the correct managers to command the revolution procedure is important to the arrangement’s accomplishment. Managers’ Roles When applying adjustment, managers have to perform as modify mediator. By meaning, change manager are the contributor that makes certain the adaption development drift from one stage to the other until the modification becomes stable. Transform managers have the skills to inspire each other, display solid individuality, adjustability, self-assurance, and a skill to obtain thoughts from uncertain foundation of effort. Managerial manager must search for these uniqueness when transfer liability for administrating the adjust procedure. Supervisor, however, regularly not the cast of modification, are responsible to the company for important diversity (Terez, 1990). Companies are hardly ever prepared for the style of development required to change the format and enhance the organization, which play a role to transition related concern. While individuals oppose the adjustments, workers are frequently refused to accept intimidation somewhat than the switch itself. Accepting the aspect of ind ividual personality is capable of aid managers fabricate encouragement for the revision diagram. One of the main influential strategy managers are able to utilize to ease modification related concern is to make available knowledge. Managers’ function to ease uncertainties in related to alter by satisfying issues, focus on gossip, recognize worries, and lead with sample. Managers can take away anxiety of the unfamiliar by present inquiry and respond meeting with persons disturb by the adjustment. Containing distress group in debating and arrange as greatly as possible aid in gather foundation for approaching change (Perry, 2007). An alternative magnitude managers know how to utilize to ease struggle to transform is to talk about how the adjustment will guard or improve equality for the company. Not discussing, several members of staff might aspect the correction as excessive, but clearing up in detail the adjustment certainly influence people and offer enough training preparation to the modification are able to calm fear that the altering will hurt some particular crowd. While managers display understanding, individuals changes by revolution able to other willing recognize the procedure (Sullivan Decker, 2009). Manager handle staff resistance Manager profession as someone in charge is to deal with conflict from mutually outcome to aid the persons lessen it to a negligible, convenient point. Management occupation is not to force workers challenge to get far ahead. First, managers must give a large amount of information before it time for the real modification is due. Second, managers must completely notify the distress workers of the cause behind the alteration. Third, managers must do perform all feasible to refine workers concern about the transformation. Fourth, managers have to give workers amp amount of time to think about how the adjustment will influence them, the company as a total, and the consumers. In other words, employees who get understandable facts about if the change would exactly affect the company and workers position within it will understand changes considerably enhance than workers who do not get this facts. Management need to give as much facts about a recommend modification as they can, still if ther e will be some negative reactions (Baker, 2011). Steps of the changing process Step 1: Assessment Assessment includes the group of information to indentify trouble with the company. Assessment also include organize key shareholder to gather the necessary information to recognize the situation at the organization. Step 2: Planning Planning require getting as one the union workers to create a deliberate arrangement that contain a reason type for how trouble will be solve. The deliberate arrangement also contain facts assistance, apply, and strategy that are made to deliver the troubles recognized during evaluation and that are exclusively right to the organization character. These preparation procedures create deliberate target, purpose, and presentation marks as well initial achievement tactics. Step 3: Implementation Implementation requires obtaining conflict direct by the deliberate arrangement that was made for assessment and development. Suitable adjustment to instruct, rule, and rehearse should be create establish on the feature, background, and situation of the organization. Step 4: Evaluation Evaluation has a great impact on the organization and all their programs which they generally run. Some of the things which are greatly affected are the policy, the practices, and programs. The significant part of doing evaluation is to identify the areas of which has change or improve. The important involve evaluation involve how the change impact the execute strategy, course, and preparation (CPRD Institution of Government and Public Affairs University of Illinois, 2009). Conclusion The purpose of this paper is not gives the solution to the complex predicament connected with refusal to accept but to state that the hypothetical awareness is clearly record. However, remain organization not successful in modification attempt shows that these facts have not influence ordinary opinion of management and, as a result, has not shift into the advancement of continuous management method when applying advancement. Not all employees oppose alteration, and not all employees agree to adjustment. To what level transformation is allow are rely on the particular change and persons circumstances and views. Approval or refusal frequently rely on the individual failure or win that will show the outcome from the altering in the touchy region of, funds, sight, operating terms, authorization, or duty, as capably from intangibles involving position, identification, sense of significance, and protection. Even though anticipate some deficit or increase may happen and another may by no means occur, approve or refuse to accept will rely to a considerable amount of what individuals may think will occur. References Baker, S. L. (2011). Managing Resistance to Change. Retrieved from http://www.ideas.illinois.edu/bitstream/handle/2142/7649/librarytrendsv38i1h_opt.pdf?sequence=1 CPRD Institution of Government and Public Affairs University of Illinois. (2009, January). Background Research: The Strategic Prevention Framework. Retrieved from http://www.cprd.illinois.edu/files/ResearchBrief_SFP_2009.pdf Perry, W. E. (2007). A managers guide to suppose organizational change: 10 lessons learned.. Journal of the Quality Assurance Institute, 21(2), 13-16. Sullivan, E. J., Decker, P. J. (2009). Effective leadership and management in nursing (7th ed.). Upper Saddle River, NJ: Prentice Hall. Terez, T. (1990). A manager guidelines for Implementing successful operational change. Industrial Management, 32(4), 18-21.

Impact of new innovations and rise of information administration Essay Example for Free

Impact of new innovations and rise of information administration Essay In 3 to 5 years time, operations test and dangers which incorporate globalization of business sectors, social duty, the impact of new innovations and rise of information administration will immensely affect Penang Mutiara. Since larger part of the incomes in accommodation will be produced from the Web. By 2006, the Web will contribute more than 24% of all in appointments which will be immediate to-purchaser (i.e. by means of inn possessed sites). To conquer the dangers, Wernie can improve the innovation technique, remain in front of his rivals and catch new piece of the pie with a viable Direct Online Conveyance Methodology with the upsides of having direct online circulation cuts costs, pulls in well-to-do clients and reduces the reliance on online discounters and more customary and costly channels. It will likewise give the lodging long haul upper hands and decrease their reliance on mediators, discounters and customary channels that are going to wind up plainly old. Wernie can likewise utilize all Immediate Channel procedures, for example, email and pay-per-click advertising, interface creation, least value assurance, reliability and maintenance projects, and put stock in working to energize, allure, and change overlookers into bookers on his site. Different measures likewise incorporates: re-assess his introduction in the Backhanded Online Conveyance Channel to maintain a strategic distance from brand and value disintegration with long haul negative repercussions ; confinement of presentation in the Aberrant Channel to just a chose number of lodging friendlier middle people ; establish a complete Aggregate Online Circulation Procedure, which transforms the direct-to-purchaser dissemination show into the principle center of his Web system and advances the Immediate versus Roundabout Channel adjust for the inn ; subscribe aggressive insight to enable him to help him to distinguish lodging estimating and situating on major aberrant channels all through the Web, and guarantee he keep up control of valuing with situating without having to fundamentally coordinate lower focused rates. He can likewise embrace facilitate methodologies, for example, Site Advancement Technique, complete Goal Web Procedure, play out a powerful Web crawler System and cooperate with an accomplished business neighborliness consultancy to enable him to explore the Web and use the Direct Online Dispersion Channel to its fullest potential at the sensible cost, with fast turnaround. Over the long haul, Wernie should investigate expansion and grow comprehensively, strip non-center properties, target new source markets, for example, Southeast Asia, China, and India. As a major aspect of human asset administration, Wernie ought to energize two route interchanges between higher administration and staff. Investment by all levels of staff ought to be urged to give criticism and proposals to ad lib operations and administrations since they are the general population who have the most contact and are in coordinate contact with the clients. They are the ones who know clients requests and can get quick criticism and significant reactions which are essential for consistent change. While executing operation changes, Wernie must have the capacity to manage social changes and changes in the mentality of the staff so as to prevail in any minor or major rebuilding of operations administration of the lodging As a component of its long-haul technique, Wernie can receive execution administration to accomplish long haul, key cost diminishment. Besides, Add up to quality administration, which is worried about the persistent change of all parts of operations execution, can likewise be received to consistently meet and surpass anticipating desires of clients. To finish up, accomplishing upper hand through accomplishing honors by winning a few esteemed global honors over the long haul can likewise improve the inn name to acquire stable incomes and benefits.

Importance Of Customer Service And Quality Control Tourism Essay

Importance Of Customer Service And Quality Control Tourism Essay Customer service and quality control is the most important part for the hotel business industry. The value of excellence in customer service will be acknowledge by this hotel. This hotels management will be introducing quality in customer service. The proposed hotel concept will definitely meet the customer satisfaction and will have satisfied customer. To ensure and keep the quality expected by now days customer, there is two aspects of quality in general with particular attention, design quality and the quality of conformity with design. The design quality is a concept implying the presentation of service directed to the needs of customer and hotel can satisfy customers demands. Our hotel will do market research in order to determine who their customers, and which of their demands require special attention. The quality of conformity with the design completes the first aspect because it represents the level to which service meets the demands of the market. The quality represents the satisfaction of the customers needs and in order to achieve it and keep it in time, we not only need a continuous research into the demands of the customers but also of our own capabilities. Such an approach would ensure the pursuing of constant improvements according to the demands of customer. Service concept This hotel will apply different method to improve their customer service . The delivery of service in this Hotel is dynamic and interactive in process based on the customers perspectives that is much more than trade of payment for a specific service. These features of this Hotel services are heterogeneity, perishabilty and simultaneity that always demand customers to be involved actively in supporting this established service value, through getting their own food in the buffet are, collaboratively working with the service staff and cooperating with the hotel management. There had been a volume of strategies applied by the hotel in order to evaluate the feedbacks of the customers about the service quality. From the implementation of information technology, market researches and some global businesses that puts excellent quality into customer service in order to achieve positive results (Ford et al, 1998). This Hotel will be aspiring to add its values to make the hotel a great place to relax and do business. The hotels core value is We achieve, cope, and exceed our consumers expectations. We will have the commitment for excellence and will provide the highest standards of fairness and integrity. We value the ideas, culture and diversity of people (BHA, 2002). While the advantages of the customer service quality have been recognized already, it is valuable to focus on the customer service quality which is dependent on the seminars, quality of trainings of a firm that experiences on the stages of exerted collaborative efforts. We respect the value and dignity of our customers as we develop our communities through motivating innovation, change and accountability. As we search for growth and knowledge by training. Guest Satisfaction Satisfaction of a customer is a business philosophy which tends to the creation of value for customers and demonstrating ability and responsibility to satisfy their needs. Quality of service and customer satisfaction are critical factors for success of any business (Gronoos, 1990; Parasuraman et al., 1988). As Valdani (2009) points out: enterprises exist because they have a customer to serve. The key to achieve sustainable advantage lies in delivering high quality service that results in satisfied customers (Shemwellet al, 1998). Quality of service and satisfaction of a customer are key factors to obtain competitive advantage and keep good relationship with customer. For management team of a hotel Nowadays one of the biggest challenges in the hotel industry is to provide and support customer satisfaction. Quality products and service is main requirements for customer in the hotel industry. The starting point of business is customer satisfaction. customers higher commitment and increase their return rate depends in positive relationships with the customer. Long-term and reciprocally advantageous relationships between customers and the hotel is becoming progressively important because of the highly positive correlation between guests overall satisfaction levels and the probability of their return to the same hotel (Choi Chu, 2001). management thinks that the hotels employee relations are good they will deliver satisfactory service to the guests. Hotel is dedicated to organize the pace for the hotel industry, increasing the bar on how it develops. Established according to diversity, the firm states that is the core values of the company in order to make an environment to make customers happy. It blends and mines the skills of its staff all over the world and takes care of their hotel guests. It is a commitment that starts at the top management, but also contributes to the tasks of each staff Our staff will do everything to ensure that you leave our hotel happy, so if there is a complaint, it is addressed with the utmost of haste. If your complaint remains unresolved or you leave disappointed, any one of our staff can invoke the 100% Guest Satisfaction Guarantee. This means that you will not have to pay for your room or the service in question. Our staff will do everything to ensure that you leave our hotel happy, so if there is a complaint, our customer service team will handle the complaint as soon as possible. If customers complaint remains unresolved or customer leave disappointed, any of our staff can solve the problem ,This means that you will not have to pay for your room or the service .To keep you coming back time and again, we strive to provide an exceptional service level at all times. This is our promise to youà ¢Ã¢â€š ¬Ã‚ ¦ or your money back. Location The hotel will be located in heart of Birmingham where the close attractions include Bullring shopping centre, Birmingham royal ballet, Alexandra Theatre, Sea life centre and international convention centre. Main reason for booking a hotel room in a culturally established in western country and any hotel located to numerous sightseeing places and attractive visiting sites is a fast-look(Nadeau and Ryan, 2010, p-444). The guest can make the most out of their day, in this Hotel in Birmingham. The guest can go back to the hotel after spending the entire day with colleagues, family and friends, have a slumber party, have fun the comfortable amenities of the hotel. The basic hotel feature will be the city centre location that will be nearby Bull Ring wonderfully located hotel in the second largest city of England in Birmingham.. The hotel location will be very convenient for all the guests and visitors due to the short walking distance towards various attractive locations including the Na tional Sea Life Centre, National Indoor Arena, Colmorow Business District and International Convention Centre. Other entertainment, shopping and dining venues will also be closely available such as the Mailbox and Bullring. Additionally, the hotel location will also be convenient for traveling due to Birmingham International Airport around twenty minutes drive and Train Station that are closest to hotel with five-minute walk. Front office The guest services and front office are the most important part of a Hotel. As the representatives for the service keepers and experience if the main keys to their guest drivers satisfaction, these two departments are crucial to the continual efficiency of the brands, company and hotels in general. The guest services and front office provide the consistent guest relation, with the most miscellaneous operating experience in this Hotel in Birmingham. The guest service and front office are related avidly to service quality and the much information that establish comforting and warm memories to the entire visit of the guests. They make sure that their guests are comfortable while far from home; even if they are there for leisure, travel of business (Hannan and Freeman, 2000). The Front Office Department will have: Reception Guest Service Offices Bell Services Reservation Operators Executive Club Health and Recreation Centre and Business Centre. Our hotel will provide guest assistance with luggage, transportation etc.The reason of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Staff of the Front Office Department often provides the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. Manager of the front office who will come under the direct supervision of the Director of Rooms and supervises the Front Office Department. Hospitality, warm welcome is very essential. Management team in front office will provide first and last impression. They will try to have longest contact with guest, Long term service, recognition of repeat guests, remember names, guest histories. Staff will be trained how to upselling or suggestive sell to a customer(eg. Suggest deluxe or suites). Housekeeping concept in hotel This hotel will be experiencing in housekeeping operation in the hospitality industry and effectively managing the housekeeping function and staff. The management team of the hotel will develop procedures, service standards and operational policies, planning and implementing effective control. Excellent relationship building and vendor negotiation skills and will provide soft skills training for all levels of manpower and managing large teams and motivate the team members which will meet the customer satisfaction. Core member of the team will involve in the planning and setting up of housekeeping department at this five star hotel and spa and relationship with team members to create a harmonized work environment and eye for detail combined with skills to plan and implement novel ideas that increases customer satisfaction. Most of the hotel have this problem, Pillow Cases Off, She et Off Bed or dirty, Lift Mattress Foot, Lift Mattress Head, unclean toilet , tiles, not been vacuum, unclean carpet, unclean bath,sower , not stoked up, unclean curtain etc. In our hotel in Birmingham we will make sure all the staff been trained properly about hospitality , service, deal with complains, customer needs and the above issue, we will try our best not to happen the above issue in our hotel Bedroom concept As a five star hotel will have luxury bedrooms and bedroom service. Normally hotel rooms are divided into six types: one bed room, two double bed room, two bed executive room, king bed room, king bed executive room, and suite in order to meet customers satisfaction this hotel will have 28m by 2 spacious rooms that features the signature of their brands with the ceiling is about three meters highs, ultra comfortable bed and oversized pillows as well as the roomy bath amenities and walk-in showers made by Bliss Spa. Each room is equipped with supplementary wifi Internet and a plug and play connectivity, which links most computer devices to the 42 inches LCD TV, turning the guest room into a high technology office as well as entertainment room. Quality Control Quality control is the case of failure of many hospitality organization. Quality control is relatively easy to manage. In our hotel we will make sure quality is gone be on top of the range. the importance of the effective management of the delivery of quality service is becoming more evident throughout all aspects of the service sector and especially in the hospitality industry. The quality of service in hotel industry is an important factor of successful business. Existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies. Similarly, the Ritz-Carlton hotel company, the recognized leader of the quality movement in the hotel industry, employs gold standards(their credo, motto, and basics) to communicate their commitment to quality service. Express Laundry Most probably in our hotel average guests stays at a hotel around two days, which makes getting laundry done a complicated matter. But our hotel will have Express Laundry. All shirts, blouses, socks, underwear, pants and other pieces of clothing, handed in before 8 p.m. will be returned fresh and clean that same evening. Check in and checkout This hotel will have a excellent check in system in place for the guest. The front office receptionist answer telephone and make reservation for the guest and will check the internet about reservation information . They also take messages and distribute mail both to guests and employees of the hotel. There is a special discount for the online customer so we encouraged our customer to book online. We will have a system to check out guest without causing any problem. Checkout procedures are essential for maintaining and growing our customer base that as the final impression that our customer will have of our hotel. We will ensure that our front office staff makes the most of this opportunity by developing a checklist for your checkout. This is one of way to meet customers satisfaction, keep customers loyalty. In our hotel there will a express check in and checkout system, so customer dont have to wait for check in or checkout in the front counter. Even with our improved departure process with Satellite Reception desks, some guests cannot spare the time to check-out in the morning. For our guests in a rush we offer Express Check-Out to save valuable time and ensure an efficient and accurate check-out, by offering the options of sending invoice by email, mail or a quick pick-up at the reception desk Bar service We will have bar area for the customer and there will be a restaurant in the same floor with open kitchen so customer can see directly how we take care of our customers food. We will have a live music show for our customer in every weekend and drinks for our customers and also open to public. We will have A large screen led TV on the other side of lobby. Sometimes, customers can watch football match whilst enjoying meal. High speed internet access This hotel will be providing high speed internet connection and hotel will have this following facilities:   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª High-Speed Internet connection in the entire building including the common areas.   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª Automatically assigns IP address via DHCP (Dynamically Host Control Protocol).   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª Always-on Internet no dialup just plug in and start to browse.   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª Each room is on its own Virtual Local Area Network (VLAN) connection thus protecting your data from other users.   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª Public internet protocol address assignment for VPN access.   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª Firewall protection.   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª 24 hour support service for technical assistance.   Ã‚  Ã‚  Ã‚  Ã‚  Ãƒ ¢- ª No additional software required to connect. Conclusion As the customer service quality is affected by different elements such as hotel management and staffs , in the case of this Hotel, it will be obvious that solely the training is not enough for excellent service quality (Ford et al, 1998). . The dedication to adaptability and leadership of the management on change are also valuable to service quality The possibility and feasibility of establishment of a new contemporary hotel in Birmingham will be successful. This new concept of the hotel is designed and planned with the new planning and designing in order to make the guests stay very comfortable with confidante and with satisfaction. This hotel in Birmingham Will be giving sufficient power to effectively contribute customer satisfaction.

The Lion, The Witch And The Wardrobe Essay examples -- essays research

The Lion, The Witch And The Wardrobe By C.S. Lewis   Ã‚  Ã‚  Ã‚  Ã‚  My favorite character in this book would have to be Peter. He was a little bit of a tough guy yet timid, but wasn’t afraid to fight for his siblings lives. Peter was the oldest amongst his brother and two sisters and was most likely the brains and brawn of the bunch. In this story, Peter has to fight off a wolf to test his courage or, in Aslan’s words, win his spurs. He returns victorious and is knighted by the lion called Aslan. His brother Edmund, a very mischievous boy and a bother to his sisters Lucy and Susan, looks up to Him though he never admits to it. Peter was definitely the highlight of this book.   Ã‚  Ã‚  Ã‚  Ã‚  Four children, two girls and two boys, are in for an adventure of a lifetime their names were, starting with the oldest, Peter, Susan, Edmund and Lucy. The story starts off with the children leaving London by train because of war. The place the children took refuge in was a mansion deep in the country where they would be out of harms way. In this mansion there were thousands of rooms, hideaways, secret passageways, many floors and much, much more. Of Course there was nothing more boring than to sit around all day when it did nothing but rain outside. So what do they do? They explore the house of course! And they did. In the process of doing so, they came to a room on the highest floor of the mansion, but all that was in there was a hand-carved wardrobe with not...

Katherine Anne Porters The Jilting of Granny Weatherall :: The Jilting of Granny Weatherall

Katherine Anne Porter's The Jilting of Granny Weatherall "The Jilting of Granny Weatherall" was written by Katherine Anne Porter and first published in 1930. The story is of a women named Granny Weatherall who is on her deathbed. As she is surrounded by friends and family she remembers the life she has lived. She describes being jilted many times in her life, first by her husband-to-be and finally by death. The story was eventually made into a movie directed by Randa Haines. A major theme in the story is that of self-pity. As a result of Granny's wedding day jilting she feels sorry for herself throughout the rest of her life. She also has become suspicious of everyone. This is shown when the doctor is speaking to Cornelia in the beginning of the story, outside of Granny's room. Granny exclaims, "First off go away and don't whisper!" Granny was apparently under the impression that the two of them were speaking ill of her behind her back. Another common theme in many of Katherine Anne Porter's stories, including "The Jilting of Granny Weatherall", is that of death. Porter was captivated by death and dreamed of having a custom made wooden coffin after she saw a photograph taken at the funeral of one of her friends. After Porter and her nephew searched New York City; Katherine found an ad for a coffin maker in Montana and placed her order. The coffin arrived but was obviously too large for her and the large colorful flowers were not at all what she expected but regardless Katherine had her wooden coffin. Even after receiving her coffin she and her nephew discussed arrangements on several occasions. First she wanted to be buried in the wooden coffin wrapped in a linen bed sheet. Later she decided that she wanted to be cremated and have her ashes scattered in running water. Then she wanted her ashes buried next to her mother and by this time it seemed that the coffin was just a prop to amuse friends and reporters. These o bsessions with her own death may be the reason why many of her writings have themes of death including "The Jilting of Granny Weatherall". The main character Granny Weatherall is forced to evaluate how she feels about what her life has been as she lives her last day. Granny Weatherall seems to thrive on disillusionment and despair. Katherine Anne Porter's The Jilting of Granny Weatherall :: The Jilting of Granny Weatherall Katherine Anne Porter's The Jilting of Granny Weatherall "The Jilting of Granny Weatherall" was written by Katherine Anne Porter and first published in 1930. The story is of a women named Granny Weatherall who is on her deathbed. As she is surrounded by friends and family she remembers the life she has lived. She describes being jilted many times in her life, first by her husband-to-be and finally by death. The story was eventually made into a movie directed by Randa Haines. A major theme in the story is that of self-pity. As a result of Granny's wedding day jilting she feels sorry for herself throughout the rest of her life. She also has become suspicious of everyone. This is shown when the doctor is speaking to Cornelia in the beginning of the story, outside of Granny's room. Granny exclaims, "First off go away and don't whisper!" Granny was apparently under the impression that the two of them were speaking ill of her behind her back. Another common theme in many of Katherine Anne Porter's stories, including "The Jilting of Granny Weatherall", is that of death. Porter was captivated by death and dreamed of having a custom made wooden coffin after she saw a photograph taken at the funeral of one of her friends. After Porter and her nephew searched New York City; Katherine found an ad for a coffin maker in Montana and placed her order. The coffin arrived but was obviously too large for her and the large colorful flowers were not at all what she expected but regardless Katherine had her wooden coffin. Even after receiving her coffin she and her nephew discussed arrangements on several occasions. First she wanted to be buried in the wooden coffin wrapped in a linen bed sheet. Later she decided that she wanted to be cremated and have her ashes scattered in running water. Then she wanted her ashes buried next to her mother and by this time it seemed that the coffin was just a prop to amuse friends and reporters. These o bsessions with her own death may be the reason why many of her writings have themes of death including "The Jilting of Granny Weatherall". The main character Granny Weatherall is forced to evaluate how she feels about what her life has been as she lives her last day. Granny Weatherall seems to thrive on disillusionment and despair.

Human Qualities that Truly Endure Essay examples -- Personal Narrative

Human Qualities that Truly Endure Puberty first sneered its cynical smirk at me early in seventh grade. That always-tortuous awakening came even more cruelly to me than to most. The boundaries of my coming-of-age world were defined by "cool" and "un-cool." I for one was hopelessly beleaguered by the yoke of un-coolness, but had not yet given in to it. I desperately fumbled and stumbled in my attempts to be numbered among the cool, oblivious that it had already been deemed unattainable to me by the social conventions of adolescence in middle-class Jewish Chicago. In truth, I was every mother's dream. But I knew deep inside that I was, in fact, little more than a victim of my own ambivalence: My desperate yearning to be cool, and my even more compelling desire to please parents who expected their son to be obedient, neatly groomed, respectful of elders, academically superior, in a word, the very antithesis of cool. The path to cool could not be paved with science fair victories, prize-winning essays on Americanism, sharing a bedroom with one's grandmother, a wardrobe determined by a mother's definition of good taste, a father's insistence tha... ...d dirty bucks. The only part of the fantasy to come true was the Rambler. There had been no call, no picking up, no dropping off, no Robin, no dance. I returned to my place not angry, but humiliated. The humiliation lingered like most pubescent dreams until it dissipated into deeper, more circumspect wisdom that I would never admit sounded conspicuously like the advice my mother would prudently dispense: The virtues of inner charm, the deceit of superficial beauty, the fleetingness of popularity, the preciousness of a good companion, the human qualities that truly endure. Human Qualities that Truly Endure Essay examples -- Personal Narrative Human Qualities that Truly Endure Puberty first sneered its cynical smirk at me early in seventh grade. That always-tortuous awakening came even more cruelly to me than to most. The boundaries of my coming-of-age world were defined by "cool" and "un-cool." I for one was hopelessly beleaguered by the yoke of un-coolness, but had not yet given in to it. I desperately fumbled and stumbled in my attempts to be numbered among the cool, oblivious that it had already been deemed unattainable to me by the social conventions of adolescence in middle-class Jewish Chicago. In truth, I was every mother's dream. But I knew deep inside that I was, in fact, little more than a victim of my own ambivalence: My desperate yearning to be cool, and my even more compelling desire to please parents who expected their son to be obedient, neatly groomed, respectful of elders, academically superior, in a word, the very antithesis of cool. The path to cool could not be paved with science fair victories, prize-winning essays on Americanism, sharing a bedroom with one's grandmother, a wardrobe determined by a mother's definition of good taste, a father's insistence tha... ...d dirty bucks. The only part of the fantasy to come true was the Rambler. There had been no call, no picking up, no dropping off, no Robin, no dance. I returned to my place not angry, but humiliated. The humiliation lingered like most pubescent dreams until it dissipated into deeper, more circumspect wisdom that I would never admit sounded conspicuously like the advice my mother would prudently dispense: The virtues of inner charm, the deceit of superficial beauty, the fleetingness of popularity, the preciousness of a good companion, the human qualities that truly endure.

Manage Own Performance in a Business Environment Essay

1: Understand how to plan and be accountable to others.1.1 There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. In administration, there are procedures that need to be followed relating to various aspects of the job including correct procedures to, answer the telephone, confirming tickets, dealing with outgoing mail, rooms as well as other procedures. All of the administrators procedures are kept in a file at the office area where any member of admin staff can revise them as and when necessary. In my work place, these general procedures cover a wide range of skills used within any administration such as how to deal with a telephone call and how to used the office printer. They are available on the system for any staff member to review. 1.2 As a employee I am accountable to my employer. They have a right to see that my work is up to standard. Having a plan allows for my manager to see a quick overview of my daily tasks and allows them to check that I understand what needs to be done through out the day. It also helps to agree timescales and goals, and helps with performance managing.Planning skills allows me to be efficient and to successfull in my job.I have to be able to set and achieve targets and help others to do the same.1.3 The purpose for agreeing realistic targets for work is to keep everyone on task and focused, there is no point setting a target that is impossible to complete in the time scale given. Things will always get rushed and missed if the target is unrealistic. Work will not be done to the highest standard. However you should always push yourself at work. There should be a balance between the time it takes, how much work you have to do and making sure your work is to the highest standard. This wa y, everyone can contribute effectively and reach targets efficiently instead of struggling to achieve the impossible. 1.4 I need to make sure that the deadline is fair and be honest about how much work I can handle. When speaking to my manager I will gain respect by being straight about how much I can do. If I set too easy a target for myself I won’t be pushed to improve myself and it will be clear to my manager. If I make it impossible to reach my manager will be unimpressed by my inability to work out how long I need and missing the deadline. Setting targets is part of planning so the more accurately you can stick a plan usually the more likely you are to succeed. 1.5 The first thing I do in the morning is to prioritize my work. That is, place the most important job at the top; the least, at the bottom. When judging priorities, I need to do several things: I need to determine what is required. This is the number of jobs that need to be done. I need to figure out what is required. I need to ask myself â€Å"What must I do that nobody can or should do for me?† I have a list on which I write every target I need to Achieve and then I plan this around my day. If I’m stuck or behind on an important job I can ask my office manager Jack or other employees to help me. I don’t put everything into a ‘pending’ or ‘jobs to do’ file. I Classify my targets into those that are: both urgent and important (class 1) urgent (class 2) important (class 3) neither (class 4).1.6 So other people can help me when I am stuck and it doesn’t waste time. We can work as a team together to get the task finished.They can give me tips and say how I could improve my work.If someone is relying on a piece of work from me to complete their own tasks then it is important to keep them informed of where I am. By doing this I can also gain information on timescales, when this work needs to be completed. If I am unable to complete something by the time requested then other people will have to re-prioritise their own workloads to fit around me and by keeping them informed of my progress I can show where I am with my work.1.7 It respects people’s time and allows people to be better prepared for work, mentally, physically and tools-wise. It is respectful of the other person’s time to give him or her a good idea of what and how you want them to do something and when they need to start. If these plans change, respect demands that you infor m others involved of the changes to these plans. 1.8/1.9Computer crashingWork not getting savedPower cutsPhotocopier runs out of tonerPhotocopier runs out paper. All of these issues can be resolved very simply.Any technical fault that involves my computer I would report this to my manager or director. Things like photocopier running out of paper would be common sense I would fill the paper tray myself with the correct size and type of paper. If there is a jam I would try and resolve this myself without creating danger or ask somebody I would ask my manager who knows how to fix this. 1.10 The importance of learning from mistakes is so that you will not make the same mistakes (or similar mistakes) in the future, and you will thereby make more right decisions and fewer wrong decisions, and therefore will enjoy more success and less failure. Outcome 2: Understand how to behave in a way that supports effective working.2.1 The purpose of agreeing and setting high standards for work assures that each person tries their hardest and achieves there goals. By setting high standards you are showing a good example to the hole work team. Your building trust with your employer, it can give you benefits such as a pay raise or promotion and It gives you a great sense of satisfaction. You must always make sure you have the right amount of work for your time scale. This allows you to make sure your work is to the highest standard and isn’t rushed. I have learnt from working at h2o the its better to take a little bit longer doing something than doing it to quickly and having to go back and correct your mistakes. 2.2/2.3 I can set high standards of work by putting 100% into every task I do. By being the best I possibly can be. If I challenge myself in areas I will improve at my work, impress my employer and set a high example to all of the staff. By not challenging myself I am not learning anything. I should always take on new challenges if given them. This means I will earn new skills and will allow me to become experienced at my job. 2.4 If there are changes, its best to find out the purpose and make a plan, gather as much information as you can. Discuss the changes with your manager as understanding the situation helps you plan an appropriate course of action. Find out if the changes will affect your salary or benefits. There are always changes made in our workplace such a new office equipment, new staff, change in role. It gives me new challenges and experience. 2.5 The purpose of treating others with respect, honesty, and consideration is to treat others how you would like to be treated. To help people when you can. Never judge anyone and understand people as individuals. This gives people self confidence and positive a work environment. In my workplace we always listen and respect one another. 2.6 Behaviour is vital to the workplace because it can affect everyone. A person’s negative outlook can spend to those around that person. The workplace can immediately become a hostile environment due to the action or attitude of a single person. 2.7 Types of behaviour that display honesty, respect, and consideration are listening to others’ ideas and providing thoughtful feedback, being sensitive to the needs of others, seeking a solution that will benefit all, cooperating with everybody, treating others fairly and with dignity. Some negative behaviours are not listening to people, ignoring the opinions of others, having a selfish attitude, disregarding the efforts of others, and spreading false or hurtful information about others like spending rumours.